- Both flights Tom39 and flight Tom49 were deemed unfit to fly by Thomson
- One set of passengers were transported twice to airport, then sent away
- Man who was celebrating honeymoon describes it as a ‘sour end’ to trip
- Others blast Thomson for ‘appalling communication’ regarding delays
Hundreds of British passengers are stranded in Mexico after two Boeing 787 Dreamliners scheduled to return them to London were cancelled with technical faults.
Both flights, Tom39 and flight Tom49, were deemed unfit to fly by Thomson, with some passengers expecting at least a 48-hour delay.
Flight Tom39 was scheduled to depart at 4.15pm Mexico time from Cancun Airport on Tuesday, but now has a scheduled take-off time of 4.15pm local time today (Thursday).
And flight Tom49 had the same time departure a day later (Wednesday), but problems with that aircraft means at least a 24-hour delay for passengers due to board it.
Hundreds of British passengers are delayed out of Cancun Airport after two Thomson Airways Dreamliners were cancelled
The delays have resulted in considerable inconvenience for passengers (file photo)
Adrian Taylor was scheduled to return to the UK on Tuesday after celebrating his honeymoon with his wife Nathalie, who he married on May 1.
He described the situation as a ‘very sour end’ to the trip.
Passengers on the flight that was supposed to depart on Tuesday were taken back to two separate hotels during the delays.
Speaking to MailOnline Travel from Cancun Airport terminal, the 36-year-old from Kent said: ‘We’ve been told the brakes had a fault and it couldn’t be fixed, so they sent us to a hotel.
‘Then they took us back to the airport the next day. Seven hours later we were told pretty much the same and were sent back to another hotel.
‘They gave us an airport voucher for $8 which was only enough for a coffee and muffin.
‘I’m disappointed and annoyed we were sent to the airport when the airplane wasn’t fixed. They should have fixed it and then arranged the flight to avoid the disruption.
‘My daughter, 15, keeps messaging me to find out when I’m going to be home to pick her back up. It is a very sour end to our honeymoon.’
Adrian Taylor was spending his honeymoon in Cancun after marrying wife Natalie. He described the delays as a ‘sour end’
Hundreds of passengers are now expecting a 48-hour delay to return to the UK from Mexico
Fellow holidaymaker Rob Mitchell, 31, a retail manager from Hitchin, blasted the support passengers received from Thomson.
He said: ‘I appreciate things go wrong but the lack of communication has been appalling. Anyone who thinks we have enjoyed an extra two days of holiday can think again.
‘Today will be the third time we have packed our bag, travelled to the airport, checked in and had to wait hours in the airport. You try and relax as there is nothing you can do but your mind is on work, I have missed two days so far, and the car is back at Gatwick picking up additional charges.
‘Also it’s not comfortable, we have no clean clothes left and I had got rid of most of my toiletries on the last day of the holiday.’
Passengers on Flight39 were taken back to Cancun Airport twice only to find their plane was cancelled
Mr Mitchell also hit out at the $8 voucher offered by the holiday company, adding: ‘The most I could buy was a portion of onion rings and a coke or a coffee and a muffin.
‘The food at the airport is so expensive that without adding your own money the vouchers amount to nothing.’
The lack of communication was also highlight by Dan Azzopardi, who was on the Tom49 flight, who said: ‘People have been stranded for two days. [There were] no updates from Thomson reps and the only way to find out anything was to go on Twitter.’
His partner Shenaid Abbs added: ‘We are lucky that we have just been at our hotel for an extra night but lack of info is appalling. We are having to resort to Twitter for updates.’
The Boeing 787 Dreamliner has a typical capacity of 242 passengers, although it is unknown whether both Thomson Airways flights were at full capacity.
A spokesperson for Thomson told MailOnline: ‘We would like to apologise to our customers who were due to travel on Tuesday on TOM039 from Cancun to the UK, who have been delayed as a result of a technical issue.
‘Customers spent two nights at the end of their holiday in all inclusive accommodation in resort, whilst we worked as quickly as possible to resolve the issue. Our resort teams have been on hand to provide support and assistance and customers are now scheduled to depart for the UK today.
‘Unfortunately, there has been an additional delay for customers due to travel back to the UK from Cancun on Wednesday on TOM049 and these customers have also been provided with overnight accommodation. We are currently trying to arrange their return journey and will update affected customers as soon as possible.
‘The safety of our customers and crew is of paramount importance and we would like to once again apologise to customers for this delay.’
Courtesy: Daily Mail Online